Our 20-day “No Questions asked Money Back Policy” gives you time to make sure your purchase is perfect. In case you have to return the product for any reason, we will be happy to provide you with a 100% refund.
This refund policy is applicable only if the product is shipped back to us within 20 days.
This facility is available only through alookaran.com and not through our stores in India.
Under this policy, return the product with its original bill/product certificate. Loss of the original product certificate/Invoice would result in a deduction of Rs. 400.
The following steps need to be followed while returning a product to us for Refund, Exchange or Buyback,
- Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and collect a Return Authorization Code.
- We shall send you a self-addressed tamper proof packet along with the packing guidelines to return the product.
- Once you receive the tamper proof packet, please call our customer care team and we will send a courier agent to pick up the product from you.
- Pack the Jewellery strictly according to the packing guidelines along with the original packing materials and certificate in the tamper proof packet provided by Alookaran Silver Jewellery. Note that once the packet is sealed, it cannot be opened. It is also advised to note down the courier airway bill number for future reference.
- Once the returned product is received by Alookaran Silver Jewellery and after successful completion of the quality check, your refund/Exchange will be made within 20 working days.
- If the product is purchased using Gift Card/Digital gift vouchers, the value will be refunded to the same card/Digital voucher.